misk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 year agoTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square40linkfedilinkarrow-up1184arrow-down14file-text
arrow-up1180arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 year agomessage-square40linkfedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareSteve Dice@sh.itjust.workslinkfedilinkEnglisharrow-up3arrow-down3·1 year agoYeah… most complaints about accents in customer service agents have nothing to do with understanding them.
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up3·1 year agoWhat are you basing that statement on?
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
Experience