They never asked me to make security questions. I set my password the first time and completed some required forms. Then, these buffoons reset my password again (2nd) and made me change it to something else (3rd). The thing is, when I changed my password the site gave me a non-descript error banner and redirected me to the login. Now neither the 1st password, 2nd password, or 3rd password works. To top it off I can’t even reset the password. I think the site is having an aneurysm.
You are probably caught in a catch-22; many such HR systems didn’t used to require security questions to make resetting passwords easy. Then, of course with modern data breaches the companies over time added in the requirement. The problem being when they added the security question requirement, they didn’t do the critical piece of requiring all current users to update/create security questions so any login attempt outside SSO and you’re screwed. Someone else’s problem boss!