the rest is a good thing as technology would just cost money for no gain. The old ways work. Pen and paper is cheap and it works unlike the expensive advanced gadgets you seen to think are automatitally good without any critical thinking.
Their entire process is broken. Usually the one who does the site visit isn’t the one who does the work and who does the invoice. How to connect those people if not with eg. an CRM? By paper and phone?
Two weeks ago, I got a new heat pump for heating. Everything, that I discussed ahead with the salesguys wasn‘t known by the construction team. Wtf. I had to explain and discuss it again. Some calls and mails to the sales guy included.
Pen and paper is crap. No documentation, no archive, no easy workflow. Not talking about errors due to data entry issues into different excelwhatever crap.
As said one showed up twice as he lost his paper with the measures. He was the boss btw.
Those companies that are setting up modern, digital processes will take over the rest. At least here in Germany, where the youth has no desire to work as back in the 90ies (including the hierarchies and sexism that is called tradition)
Not doing back office work is stupid.
the rest is a good thing as technology would just cost money for no gain. The old ways work. Pen and paper is cheap and it works unlike the expensive advanced gadgets you seen to think are automatitally good without any critical thinking.
Their entire process is broken. Usually the one who does the site visit isn’t the one who does the work and who does the invoice. How to connect those people if not with eg. an CRM? By paper and phone?
Two weeks ago, I got a new heat pump for heating. Everything, that I discussed ahead with the salesguys wasn‘t known by the construction team. Wtf. I had to explain and discuss it again. Some calls and mails to the sales guy included.
Pen and paper is crap. No documentation, no archive, no easy workflow. Not talking about errors due to data entry issues into different excelwhatever crap. As said one showed up twice as he lost his paper with the measures. He was the boss btw.
Those companies that are setting up modern, digital processes will take over the rest. At least here in Germany, where the youth has no desire to work as back in the 90ies (including the hierarchies and sexism that is called tradition)