• Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
  • fubarx@lemmy.ml
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    2 months ago

    When Sonos first came out, they had this really easy to use, standalone device. It had a track wheel like the old iPods, buttons, and a color display. That made it easy for non-tech people to browse and choose what to play. Then they decided to drop that and go the app route. It’s been downhill ever since.