• Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
  • Asetru@feddit.org
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    2 months ago

    At least Spotify has a built in button to just select one of their speakers, so you can use that one to bypass their shitty app.

    That said, I don’t think you can select multiple speakers, which kind of defeats the purpose of a multi room sound system. So yeah, I haven’t uninstalled their app and get annoyed as fuck every time I have to use it.

    • Telorand@reddthat.com
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      2 months ago

      They deserve what they get. Obviously, they didn’t take consumer loyalty seriously, and now they’re reaping the consequences.