quarrk [he/him]

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  • 5 Comments
Joined 2 years ago
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Cake day: May 30th, 2022

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  • Until recently I was a Verizon Wireless customer. Their website is a complete mess. Typos everywhere and I would encounter exceptions every visit. Many times I would encounter loops in their flows and never be able to complete a task. I very frequently had to call in so that a supervisor could just force through what I needed.

    And that’s just the front end.

    I completely agree with you, the back-end billing and other processing is probably a nightmare. From professional experience I can say it can either be quite manageable, or nigh impossible, to make small changes like this depending on how shitty the foundation is.

    I think the ISPs are overdue for a complete overhaul but they can’t/won’t because there is no market or regulatory pressure to spend the money. They literally don’t care how shitty their services are.