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Joined 1 year ago
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Cake day: December 22nd, 2024

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  • please hold while I connect your call to a live representative who only ever says exactly what is in the script

    I mean, what you have here is a complaint with customer service in general. I’d bet the AI I’ve described is far more helpful than some person half way across the world that doesn’t even speak English.

    I’ve only ever seen and used it 1 time and it was awesome.



  • Honestly, this is an excellent use for AI. So long as responses are limited to the context of the customer support document database. Which is why it’s astounding that no one is talking about it.

    Force customers to use it for 5 minutes and you cut your call volume by 70% (RTFM).

    Ideally they could take those savings and invest it in their human support providers but of course that’s very unlikely in most cases.







  • Ulrich@feddit.orgtoFediverse@lemmy.worldDefederating Threads
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    8 days ago

    I don’t know that they crippled anything. I still regularly see posts from a few users. The problem is that they just half-assed it. It’s unidirectional. So you can see and reply to their posts, and they can see your replies (or they use to be able to) but they can’t do anything back. They can’t follow you or reply to anything. It’s also opt-in, and almost no one cared enough to do that.

    I think the reason they did it in the first place was to avoid regulatory scrutiny but any shits given about that previously are completely gone now since we transitioned into a corporate utopia.