Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
This is makes sense, and is also how iOS can be so optimized for the hardware.
They lock down the hardware of the phone way early, giving them a lot of time to port/update the software and polish it like crazy.
I mean, they also have to figure out how to manufacture like 240 MILLION phones or roughly 1 every 130milliseconds.
The design is likely locked in around a year in advance, and the remainder of the year is spinning up production and actually manufacturing the phones.