I just got my package of new earphones from Best Buy, and the box was fucking empty. I mean there is the box and instruction manuals and charging cable, but the actual earphones aren’t there. They’ve used Shipt (which is like a doordash but for packages) but the box was inside another layer of packaging which was supposedly sealed before the delivery person got it so I’m leaning towards it being store employee theft, or someone returned an empty box and the employees didn’t verify it.
I’ll be contacting Bestbuy and Credit Card issuer as soon as customer support hours start.
I’ve literally never lost a package, I’m just so, annoyed. The money will probably be back, but like dude I just wanna listen to some music. Ugh… I guess phone speakers will have to do for now.
PSA: Record a video when opening packages just in case you need to file a dispute. I didn’t but I don’t think there’s gonna be an issue since these things rarely happen to me and disputes are rarely filed.
So have you ever been defrauded?
Update: I used the customer support chat and told BestBuy about it, and they gave me a replacement, this time I picked it up at the store and opened the box right in front of the employee just to be safe. Nothing was missing this time. 😀
A few weeks ago I shipped a package USPS and I wanted to track it’s progress. I googled USPS tracking and clicked on the first link that popped up. The search result looked like the USPS website and said USPS .com and had the same preview text that the actual website used but it was actually a Google ad that redirected me to supertracking .com. This fake website looked exactly like the USPS tracking website, the domain the web browser displayed was wrong but everything on the page was right, the buttons on the bottom and top even sent you back to the official USPS site. The fake site was set up so that no matter what you entered it would say the address was wrong and you had to update it for a $1.50 address update fee. I would have grown suspicious here except I actually did put the wrong zip code down when I shipped it. Again all the forms looked legit so I put my credit card info in after updating the address, then it wanted me to confirm my bank account login and pin. This is where I stopped because there is no reason for them to collect that data. I saw it was the wrong website and looked back in my history and sure enough I clicked on an ad without realizing it. I reported the domain, reported the ad, and cancelled my credit card. It was really scary how real the website felt, I didn’t suspect anything until they wanted bank info.
These ads are getting so much more prevalent, and so much more subtly marked. Google (and places like reddit and Facebook) designs them to feel as much like organic content as possible. I have a pihole on my home network, in part to prevent exactly the type of mistake you described.
One way that google explicitly enables these types of scams is by allowing advertisers to display a fake url in the ad footer. Ostensibly this is so advertisers can link to an intermediary 3rd-party tracking url instead of the target page without scaring the customers, but this is precisely what allows scammers to display usps.com in the link to a fraud site. Google even uses javascript to display the fake url in the browser tooltip when you hover over the link!
I switched to Kagi the other day and it’s fantastic compared to Google now. I haven’t gotten bad results a single time.